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Our Guarantee to You!

It is extremely unlikely that you will experience any problems with your flowers during delivery or after! FreshGardenRoses.com has shipped to over 20,000 brides, florists and event planners and made countless customers happy. We do understand that ordering fresh flowers online can be a little stressful, so we outlined our Flower Guarantee:

1. In the unlikely case that you do receive damaged flowers, you can choose to receive either another shipment or a full refund
2. If we are not able to ship the flowers you ordered are (due to irregular climate or other natural growing conditions), we will let you know as far in advance as possible. We will work to find a substitution of similar flowers or colors that are the closest match to the flowers you need or you can choose to cancel the order and receive and full refund. In order to compensate you for your trouble, we will send you additional bonus flowers or upgrade your flower selection at no extra cost. 

Package contents and prices are based on availability and are subject to change due to weather and market conditions

Our Flower Guarantee is subject to the following terms and conditions:

    - We must receive images of your damaged flowers the same day that they were delivered. This is absolutely required.
    - In order to qualify for refund or reshipment, all claimed product must be shipped back to us within 1 day of receipt. All you have to do is drop the box of flowers you are returning to the closest FedEx location to you.
    - This guarantee does not include minor imperfections such as small spots, streaks, or slight color shade variations.
    - We do not guarantee exact color tone matches. Flowers will fall into a color category. Please note that as flowers are a natural product, there is some color variance from season to season, white calla lilies, for example, may not appear to be as white as expected.
    - As flowers are a product of nature, each and every flower is different. We are not able to guarantee their precise measurements. Our guarantee does not cover flowers are slightly smaller or larger than expected, for example if you expected gerbera daisies to be 4" in size, but they are 3" in size.